Who is the First Resort?
Who do I call if I have any problems after booking?
When do I pay for my holiday?
Do I need insurance?
Can you arrange car hire for me?
What happens if I need to change my booking in any way?
What happens if I need to cancel my booking?
My holiday was cancelled by the Tour Operator - Do I still keep my points?
My Advantage card points haven't been allocated correctly, what do I do?
When do I receive my Boots Advantage Card points?
How do I collect my Boots Advantage Card points?
Can I book online?
Can I book a holiday in a Thomson shop and get Boots Advantage card points?
What are the latest passport requirements?
Do I need a visa?
Where can I get advice on travel health and safety?
Who is the First Resort?
The First Resort are owned by TUI UK (formerly Thomson Travel Group, now part of the World of Tui - the world's largest leisure group). The First Resort is acting on behalf of Thomson and The Boots Travel Shop and offers a choice of thousands of worldwide, major brand package holidays. Through this relationship Boots Travel Shop has access to holidays from all the major brands including Thomson, Airtours, First Choice, JMC, Thomas Cook, Cosmos, P&O, Kuoni many more. Through excellent relationships with these companies we have access to an extensive range of special offers, many of which are exclusive. We provide call centre fulfilment, travel technology and white label web sites as part of our service.
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Who do I call if I have any problems after booking?
Please call 0870 055 5028 if you have any issues after your booking has gone through.
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When do I pay for my holiday?
Deposit can be taken up to 12 weeks prior to travel; and balance needs to be paid in full by 12 weeks prior to travel.
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Do I need insurance?
All passengers require insurance to travel as per all tour operators term. We can offer you the opportunity to purchase Boots travel insurance at time of booking. Please ask your consultant for information.
Please note: An EHIC form is not travel insurance.
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Can you arrange car hire for me?
Yes, we have a specialist hire car partner who helps us to get you the best car hire rates – please call 0870 055 5028 to find out more.
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What happens if I need to change my booking in any way?
Amendments can normally be made outside of 8 weeks without any problems but are subject to fees; within 8 weeks it becomes more difficult and is different with each operator, please check the terms and conditions in the back of the brochure or on the website of the relevant tour operator.
Please note: This may affect your Advantage Card points collected at booking stage. Call 0870 055 5039 for advice.
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What happens if I need to cancel my booking?
The passenger will be bound by the terms and conditions of the operator; as a guide most holidays outside of 8 weeks should just be loss of deposit. We normally try and suggest you transfer the booking to another date as penalties are lower for this. Call 0870 055 5039 for advice.
Please note: This may affect your Advantage Card points collected at booking stage. Call 0870 055 5039 for advice.
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My holiday was cancelled by the Tour Operator - Do I still keep my points?
If the Tour Operator has cancelled your holiday and your points have already been issued they will remain on your card. Should the situation arise that you transfer to or book an alternative holiday you should not receive any further points (The Advantage Card points allocated are calculated based on your initial holiday booked.).
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My Advantage Card points haven't been allocated correctly, what do I do?
If you have booked a holiday and understood that you were due more points than what you have actually been allocated on your Boots Advantage Card you will need to call 0870 055 5039 or e-mail bootstravelshop@thefirstresort.com. In both cases quoting your reference number, departure date and flight details.
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When do I receive my Boots Advantage Card points?
Your Boots Advantage Card points will be available to collect up to 14 days after full payment of your holiday. Full settlement is usually required 12 weeks prior to travel so you will have your points to spend in Boots The Chemists stores about 10 weeks prior to travel.
Please note: For late deals this may vary and you may not receive your points prior to travel.
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How do I collect my Boots Advantage Card points?
Simply insert your plastic personalised Advantage Card into an Advantage Point Machine. The machine will tell you your starting balance and how many points you've collected from Boots Travel Shop, it will then work out your updated total. Unfortunately, at present, Advantage Card Points cannot be redeemed against purchases made with Boots Travel Shop or Boots.com.
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Can I book online?
Your holiday can be researched online at present. To make a booking or if you have any questions about selecting your holiday simply call 0870 055 5028.
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Can I book a holiday in a Thomson shop and get Boots Advantage Card points?
No – Boots Advantage Card points can only be collected through www.Bootstravelshop.com which is powered by Thomson.
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What are the latest passport requirements?
Everyone normally requires a valid passport and sometimes a visa to travel abroad. It is your responsibility to ensure that all members of your party have valid passports and visas for your trip, and that the names on the passports of all members of your party match the names on your tickets. British Citizens require a valid full ten-year British Citizen passport for travel outside the British Isles (this includes all children aged under 16 who are not already included on an adult passport). Certain destinations may require at least six months validity remaining on the passport on the date of return. Non British Citizens including other EU nationals should contact the embassy, high commission or consulate of your destination for up to date advice on passport requirements.
If you are applying for a new passport, you can no longer add your children’s names onto it – they will need their own individual passports. Children who currently appear on a parent’s passport can still travel without an individual passport.
If you need to apply for a new passport, you should do so well in advance of travel to allow plenty of time for your application to be processed. Further information about applications can be obtained from the Passport Office on 0870 521 0410.
Boots Travel Shop recommends that all customers should re-check their passport and visa requirements six weeks before they travel.
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Do I need a visa?
Visa may be required for British Citizens for entry to non-EU countries. Visas may also be required for longer stays over three months in certain EU countries. Immigration, visa and entry restrictions may apply both in the EU and elsewhere for other nationalities, including other EU nationals, and British Citizens who have conditions on their entry to the UK. Anyone with a criminal record travelling abroad nay require a visa. This applies to entry to the USA and to other countries.
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Where can I get advice on travel health and safety?
Some destinations have particular health requirements. For medical advice regarding your holiday destination or journey, including vaccinations, you should contact your general practitioner or ask your Boots pharmacist. Please do so well in advance of your departure so you can arrange to have any necessary (or recommended) immunisations in good time. It is your responsibility to ensure that all members of your party have made the necessary health arrangements for your trip.
The Department of Health leaflet “Health Advice for Travellers” is available from the Health Literature Line on freephone 0800 555777 or by visiting your local Post Office.
Many tour operators now hand out information leaflets about hygiene and safety abroad as well as covering these points at welcome meetings when you get to your resort. It is wise to follow any advice they provide.
The Foreign and Commonwealth Office (FCO) provides up to date information on safety issues worldwide. You can get this information by clicking here or by phoning the FCO Travel Advice Unit on 020 7238 4503/4504. If you fail to comply with any visa, passport and inoculation requirements, you will be solely responsible for any cost, loss or damage which you, TheFirstResort or your tour operators incur as a result of your failure to obtain the relevant documentation and inoculations.
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